Client experience coordinator

Are you interested in using your hospitality background within a corporate environment?  Looking to ditch working on weekends and to join a fun and dynamic team that works core business hours?  If you have a high level of enthusiasm, client focus and a genuine interest in learning and developing, then this could be the right opportunity for you!

We are on the lookout for a client experience coordinator to join our Auckland client experience team.  This is a full-time role working between 35 hours to 37.5 hours per week, from 8.30am to 5.00pm while Covid-19 restrictions are in place.  Usual business hours are between 8.00am to 6.00pm.

As part of the client experience team, your role is to ensure our clients and others have an exceptional experience when they work with us either in person or on the phone.  Working alongside the client experience manager, you will be responsible for welcoming all visitors into our office, working with our internal people, managing our booking system, liaising with our catering team, making refreshments, preparing rooms with audio visual technology for various meetings and events, and answering and directing external phone calls.  This a varied role where no two days are the same.  You will feel rewarded by excelling in a dynamic role that keeps you on your toes while working in a fun, welcoming and professional environment.

About you:

  • Experience in a corporate or hospitality environment where client service is paramount
  • Ideally, experience in a client facing role that requires the ability to engage with people face-to-face and on the phone
  • Exceptional communication and interpersonal skills
  • Ability to display a high level of professionalism at all times
  • Open and enthusiastic attitude and enjoys working as part of a team
  • Fantastic multitasker, who excels in a fast-paced environment
  • Experience working with the Microsoft Office suite is advantageous.

Our culture and the focus on collaboration is the foundation of who we are.  In joining us, you will feel valued, connected, and supported.  You will work in a collaborative environment where you can grow while feeling balanced in your personal and professional life.  We bring the highest quality approach to everything we do and measure our success by the exceptional experiences we provide.  Our purpose is to empower our people to be extraordinary and in turn, help our clients achieve extraordinary things.

For a confidential chat to learn more about this position and more about us, please contact Harri, talent attraction specialist from our people and culture team on 09 363 0607 or connect with him at or on LinkedIn.

We look forward to you joining our team and being part of our success.

Together we grow, Ka tipu tahi tatau.