Expertise

Fair trading and consumer law

Overview

The Fair Trading Act is integral to ensuring that businesses compete fairly, and consumers can make informed decisions about the products and services they buy.

New Zealand's consumer protection regime is bolstered by the Consumer Guarantees Act, the Sale of Goods Act and the Credit Contracts and Consumer Finance Act. 

We provide a full range of fair trading and consumer law advice on whether conduct or representations are likely to breach fair trading or consumer-related legislation. 

Our services include reviewing representations and marketing material for compliance with the Fair Trading Act, advising on the recall of unsafe goods, and vetting competitions and call centre scripts for fair trading law compliance.

We assist clients to help them avoid the consumer law pitfalls that lead to Commerce Commission investigations, and can help clients navigate through a Commerce Commission investigation process.  We provide legal representation in criminal and civil proceedings, as well as assisting in relation to complaints to the Broadcasting Standards Authority or Advertising Standards Authority.

We provide fair trading and consumer law compliance training for clients that is customised to clients' particular businesses.



Work highlights

Acting for a major Trans-Tasman retailer

in a Commerce Commission investigation under the Fair Trading Act

Presenting New Zealand Law Society seminars

on the 2014 reforms to consumer law

Vetting for numerous clients

including SKY Television, a major retail company, a building society and a major petroleum company of direct marketing materials and call centre scripts

Reviewing product labelling material

for compliance with the Fair Trading Act

Training front-line staff

in fair trading and consumer law compliance for companies in the banking, tourism, fuel and energy sectors

Advising on ticketing for a major event

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Our team

Allan Yeoman

Allan Yeoman

Partner, Auckland

Allan specialises in providing transactional and contracting advice in the technology and media sectors. He works with a range of IT...

  • DDI +64 9 363 1029
  • M +64 21 766 312

Email

Amy Ryburn

Amy Ryburn

Partner, Wellington

Amy specialises in commercial contracting and procurement, in particular in relation to technology, media and telecommunications...

  • DDI +64 4 462 0904
  • M +64 21 242 5889

Email

John Glengarry

John Glengarry

Partner, Auckland
Patent Attorney

John specialises in intellectual property law and has extensive experience in New Zealand and overseas. John's practice covers the...

  • DDI +64 9 357 9391
  • M +64 21 678 198

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Philip Wood

Philip Wood

Partner, Auckland

Philip specialises in providing commercial, IT, telecommunication, media and television/film sector advice including strategic advice...

  • DDI +64 9 357 9385
  • M +64 21 624 356

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Susie Kilty

Susie Kilty

Partner, Wellington

Susie specialises in competition, fair trading, overseas investment consents and economic regulation, particularly of infrastructure...

  • DDI +64 4 498 7356
  • M +64 21 792 134

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Tony Dellow

Tony Dellow

Partner, Wellington

Tony specialises in competition law and regulatory processes, especially in infrastructure industries. Tony’s practice is unique...

  • DDI +64 4 498 7304
  • M +64 21 349 651

Email