Fair trading and consumer law


The Fair Trading Act is integral to ensuring that businesses compete fairly, and consumers can make informed decisions about the products and services they buy.

New Zealand's consumer protection regime is bolstered by the Consumer Guarantees Act, the Sale of Goods Act and the Credit Contracts and Consumer Finance Act. 

We provide a full range of fair trading and consumer law advice on whether conduct or representations are likely to breach fair trading or consumer-related legislation. 

Our services include reviewing representations and marketing material for compliance with the Fair Trading Act, advising on the recall of unsafe goods, and vetting competitions and call centre scripts for fair trading law compliance.

We assist clients to help them avoid the consumer law pitfalls that lead to Commerce Commission investigations, and can help clients navigate through a Commerce Commission investigation process.  We provide legal representation in criminal and civil proceedings, as well as assisting in relation to complaints to the Broadcasting Standards Authority or Advertising Standards Authority.

We provide fair trading and consumer law compliance training for clients that is customised to clients' particular businesses.

Work highlights

Acting for a major Trans-Tasman retailer

in a Commerce Commission investigation under the Fair Trading Act

Presenting New Zealand Law Society seminars

on the 2014 reforms to consumer law

Vetting for numerous clients

including SKY Television, a major retail company, a building society and a major petroleum company of direct marketing materials and call centre scripts

Reviewing product labelling material

for compliance with the Fair Trading Act

Training front-line staff

in fair trading and consumer law compliance for companies in the banking, tourism, fuel and energy sectors

Advising on ticketing for a major event

Our team

Allan Yeoman

Partner, Auckland

Allan is a partner in Buddle Findlay's Technology, Media and Telecommunications (TMT) team. He specialises in providing…

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Amy Ryburn

Partner, Wellington
Board of Management

Amy specialises in commercial law. She advises on a range of commercial matters but has a particular focus on technology, media and…

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Philip Wood

Partner, Auckland

Philip specialises in providing commercial, IT, telecommunication, media and television/film sector advice including strategic advice…

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Susie Kilty

Partner, Wellington

Susie specialises in competition, fair trading, overseas investment consents and economic regulation, particularly of infrastructure in…

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