Consumer law is integral to ensuring that businesses compete fairly, and consumers can make informed decisions about the products and services they buy.
We have detailed knowledge of New Zealand's consumer protection regime, including the Fair Trading Act, Consumer Guarantees Act, and Credit Contracts and Consumer Finance Act.
Our advice includes:
Managing complaints about misleading and unsubstantiated representations, including pricing, origin, environmental, and health claims
Reviewing marketing material to help clients ensure that they are able to compete vigorously based on accurate claims and representations
Giving advice on consumer guarantees and complaints, and extended warranties
Advising on product safety and consumer information standard issues, and product recalls
Vetting competitions and promotions for compliance with the Fair Trading Act and Gambling Act
Reviewing unfair contract terms and providing guidance on the unconscionable conduct prohibition
Managing bait advertising risk.
We also provide customised fair trading and consumer law compliance programmes and training.
We help clients avoid common consumer law issues that lead to customer and competitor complaints. Our team also helps clients navigate Commerce Commission investigations when necessary.
We provide legal representation in criminal and civil proceedings, and support clients with Broadcasting Standards Authority and Advertising Standards Authority complaints.
